ISO/IEC 20000-1:2018 – IT Service Management System (ITSMS)

ISO/IEC 20000-1:2018 – IT Service Management System (ITSMS)

ISO/IEC 20000-1:2018 is the international standard for IT Service Management Systems (ITSMS). It provides a structured framework for planning, delivering, operating, and improving IT services to meet business and customer requirements. InterGlobal Certification Services Pvt. Ltd. (IGC) offers independent and competent ISO/IEC 20000-1 certification services to organizations that provide IT services, managed services, cloud services, and support functions.

Implementing ISO/IEC 20000-1 helps organizations align IT services with business needs, improve service quality, enhance customer satisfaction, and optimize service performance and reliability.

Key Benefits of ISO/IEC 20000-1:2018 Certification

• Improved quality, consistency, and reliability of IT services.
• Better alignment of IT services with business objectives.
• Enhanced customer satisfaction and service experience.
• Clear definition of roles, responsibilities, and processes.
• Improved incident, problem, and change management.
• Support for integration with frameworks such as ITIL.
• Stronger competitive advantage and market recognition.

What ISO/IEC 20000-1:2018 Covers

ISO/IEC 20000-1:2018 specifies requirements for establishing, implementing, maintaining, and continually improving an IT Service Management System, including:

• Service management policy, objectives, and planning.
• Service portfolio and service level management.
• Incident, problem, and change management processes.
• Configuration and asset management.
• Service continuity and availability management.
• Capacity, information security, and supplier management.
• Service reporting, monitoring, and performance evaluation.
• Continual improvement of services and the ITSMS.

These requirements help organizations deliver reliable, efficient, and customer-focused IT services.

IGC’s ISO/IEC 20000-1 Certification Approach

InterGlobal Certification Services follows a transparent, impartial, and competency‑based certification process in accordance with ISO/IEC 17021‑1. Our auditors possess strong expertise in IT service management, governance, and industry best practices.

• Independent and impartial assessment of your ITSMS.
• Auditors with sector‑specific IT service management experience.
• Clear and structured audit planning and communication.
• Certification decisions made by qualified personnel independent of the audit team.
• Ongoing surveillance audits to ensure continual compliance and improvement.

ISO/IEC 20000-1:2018 certification from IGC demonstrates your organization’s commitment to high‑quality IT service delivery and continual improvement.